Studio Ca•Gu retains full copyright on all artwork, including mock-ups and prints. When a portrait is commissioned Studio Ca•Gu reserve the right to display images of the commissions on the Studio Ca•Gu website and the Studio's social media pages.
To commission a portrait, a 50% non-refundable deposit of the full price must be made before the start of the commission. Afterward, monthly installments of the remainder can be arranged as long as payments are complete before the completion/ shipping of the portrait. Studio Ca•Gu accepts PayPal or Credit Cards, or Venmo payments. Most commissions are shipped within 3-5 business days from portrait completion. All commissions are on a first-come, first-served basis, and waiting times can be several months. Keeping this in mind, please indicate in your email if you need the portrait done by a specific time.
All orders are shipped securely with a tracking number to the address provided by you. If the commission is a gift, it can be sent directly to the recipient. Please indicate the address at the time of the order.
There is a 7 day money back guarantee from the date of placing the initial deposit, the de Cancellations must be made by email, upon cancellation clients will be removed of the waiting list.
If the clients cancels their order after 7 days have passed, the deposit will be retained.
If you have any problems with your order Studio Ca•Gu will do the best to resolve any issue(s).
Once the client receives an approved commission, clients have seven days to contact Studio Ca•Gu for any changes. If the commission is returned for alterations, the client must cover the shipping charges both ways.
Gift vouchers are valid for 24 months from the date of purchase and can be redeemed against any commission. Gift vouchers cannot be refunded or exchanged for cash.
In the event that damage occurs during shipping, please send a photo of the damaged artwork immediately. Depending on the extent of the damage, the artwork must be returned, and a new portrait will be drawn at no cost. The new portrait will be added to the waiting list.
Studio Ca•Gu will not sell, distribute or lease your personal information to third parties.
If Commissions are shipped overseas, Payment of import duty may be necessary in some countries, payment of which is the client's sole responsibility.
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